These conditions explain how orders work at 247 Luxe Lab. Please also read our Returns & Refunds Policy and Shipping & Delivery Policy. Nothing in these terms limits your rights under UK consumer law.
Products & orders
Products are offered subject to availability and order acceptance. We aim to display accurate descriptions, photographs and prices, although colour and texture may look different depending on your device or lighting. We will contact you about any material issue with your order.
Customised wigs
Our luxury wigs are prepared to your selected specifications, including length, cap size and available parting, style and lace-cutting preferences. Please check your selections carefully. Where a wig is genuinely personalised, the usual change-of-mind cancellation right may not apply. Your statutory remedies for faulty, incorrect or misdescribed goods remain unaffected.
Pricing & payments
Prices are displayed in GBP. Available payment methods and any delivery charge will appear at checkout before you place an order. If we discover a material pricing error, we'll contact you about the available options.
Shipping & delivery
We currently deliver throughout the United Kingdom. Made-to-order wigs generally take approximately 21 days including preparation, customisation and delivery; custom cap requirements may take longer. Selected other products generally take 4–5 working days. These are estimates and do not reduce statutory rights for late or failed delivery.
Returns & refunds
Genuinely personalised wigs are not eligible for voluntary change-of-mind returns. Other eligible products can be returned in accordance with applicable consumer rights and our Returns Policy. Customers generally pay return postage for eligible change-of-mind returns; where we send an incorrect or faulty product, reasonable return postage is covered where a return is required.
Wig care & maintenance
Proper fitting, styling and maintenance help protect your wig. Visit the Luxe Library for guidance. Damage caused by misuse or improper care is not covered by our goodwill policy; statutory rights for defective goods are unaffected.
Website content & privacy
247 Luxe Lab branding, photographs, text and designs are protected by intellectual property rights. We handle your information in line with our Privacy Policy. These terms may be updated when necessary; the current version will be available here.
Let's talk
General enquiries: info@247luxelab.co.uk. Order questions: orders@247luxelab.co.uk. Please include your order number where relevant.
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